Contact Us

Telephone Number 1
1-877-947-7439

Telephone Number 2
(876) 517-4540

Policies

Ridgeway Rules

Policies

Check-in / Check-Out
• Normal Business Hours are 8a.m. to 7p.m.


Check-in time: 2:00-7:00 p.m.   Your Room Will Be Ready.
Check-out time: 11:00 a.m.    Have Safe Travels!


Check-out at 11am 
You can check-out any time up until 11am. Later check-out times may be requested although we may not always be able to accommodate late check outs and approval will depend on availability and on how busy we are.

At check-out time, please understand that a more detailed inspection of the room is usually made after the check-out time and we reserve the right to make charges for any violations of our property rules, damages to the room, or breakages found before the room is occupied again.


Reservation Policy:

Your reservation is guaranteed with a valid credit card on file until the day of your arrival. After that time, a $100 incidental hold for the room reservation will be applied to your credit card which will be released upon check out after the room is confirmed in good condition. 

Additionally, the total amount of your reservation will be charged to your credit card 24 hours prior to your arrival. If your credit card transaction is declined, the hotel has the right to cancel your reservation, your room will no longer be guaranteed, and the room may be reassigned. 

We will send you a cancellation confirmation via email immediately after canceling your booking. Cancellation fees and charges may apply.

• All guests must be 21 years old and present to book a room.
• All requests to reserve a room must include the first and last name of the adult occupying the room and a valid credit card for a guarantee of arrival.
• Our room rates are always awesome, and they are subject to change
• All rooms are subject to a GLN room tax ($1), Lodging fee ($5), & Housekeeping fee ($5.25)


Extending Your Stay

After you have booked your stay with us, you can extend your stay (depending on availability) by simply letting us know before you arrive.

If you are already staying with us and you would like to stay longer, please let us know at least 24 hours before your check- out date. 

We will do our best to accommodate your new plans, and this can include relocating you to a similar room should this be necessary

Payment Policy:


Your reservation is guaranteed with a valid credit card on file until the day of your arrival.  After that time, a $100 incidental hold for the room reservation will be applied to your credit card which will be released upon check out after the room is confirmed in good condition.

Additionally, the total amount of your reservation will be charged to your credit card 24 hours prior to your arrival. If your credit card transaction is declined, the hotel has the right to cancel your reservation, your room will no longer be guaranteed, and the room may be reassigned.

We will send you a cancellation confirmation via email immediately after canceling your booking. 

Cancellation fees and charges may apply.

Cancellation Policy:


Please carefully read our cancellation policy.   Rarely can we make any exceptions to this.

Our receptionists are instructed to follow this policy and company rules.  So to save any misunderstanding we would be grateful if you can observe the following:

• If the guest cancels more than 7 days in advance, the total amount (100%) of the reservation will be refunded.
• If the guest cancels between 7-4 in advance, half (50%) of the total reservation amount will be refunded.
• If the guest cancels within 24 hours or no shows, no refunds will be given whatsoever.

• If the guest arrives and decides to leave early, the entire stay is charged and is Non-Refundable.
• In case of a “no-show”, the total price of the reservation will be charged and is non-refundable.

• No refunds will be provided for any wildfires, snowstorms, or natural events unless the city or property required evacuation. If the natural event occurs within 72 hours of the reservation being made, the guest will be allowed to cancel or alter the reservation dates free of charge.

• There are only a few ways in which we can acknowledge cancellation of the guest’s reservation; the guest MUST contact booking channel where reservation was made (Expedia, Booking.com, Hotels.com, etc) and make the cancellation request directly through the platform, or if the reservation was created directly with our hotel or hotel website, you can contact us directly to cancel your reservation.


• All cancellations are confirmed via email immediately after the reservation has been canceled.


Important:  When you make a reservation, you are booking a room type (not a specific room, unless otherwise specified in clear writing).  Each room type includes similar rooms of equivalent size and equipment; however, interior design can be different.

Please note, your booking has not been made or verified until you receive a confirmation email stating your reservation has been confirmed.